Categories
future of work remote working technology

#37: Spotify’s Work-From-Anywhere Program; The Future of Remote Work on Big City Salaries

Thinking Big 💡

Last week, Spotify launched its new Work-From-Anywhere program, which allows its 5,584 (2020) employees to work ‘wherever they do their best thinking and creating’. They can choose to work in the office, remotely or in a co-working space that the company will pay for, and have to commit to one option for a year.

Spotify is following similar moves by other tech companies but will continue to pay San Francisco and New York salaries based on the type of job, unlike Facebook and Twitter who have said that salaries could be adjusted to align with the cost of living – i.e. potential pay cuts for those who move away from HQ. Location-based pay seems counterproductive and will damage morale. Does it matter where people are living if they are expected to deliver similar results?

Here’s Travis Robinson, Spotify’s Global Head of Diversity, Inclusion and Belonging, on the thinking behind the decision and how it will help promote work-life integration, happiness and inclusion (Business Insider).

This is an opportunity to shape the idea that big cities are the only places where meaningful work can happen because we know first-hand that isn’t true. We want employees to come as they are, whatever they are and whatever their cities are.

He also says it will promote pay equity, which location-based pay could damage.

It’s a smart move and having a global, diverse workforce will improve their bottom line. Better quality, original content and experiences will appeal to more cultures and grow their subscriber base. Spotify is the most popular audio streaming subscription service with 345m users, including 155m subscribers, across 93 markets.

Thoughtful leadership too. Offering to pay for co-working space shows they recognise not everyone can or wants to work from home full time. It’s having the freedom to choose your #workstyle, as Hoxby puts it, which means Spotify will continue to attract the best talent.

It also challenges the leadership team to improve their communication skills, collaboration practices, processes and tools to keep innovating. They seem to have found a way to marry European and American mindsets – taking the best from both cultures to create a new kind of workplace. I’m curious to see how they manage the challenge of a hybrid workforce and develop their culture going forward. If you’re working there, please get in touch.

Spotify’s CEO and Founder Daniel Ek is also investing one billion EUR of his personal resources to enable an ecosystem of builders who can build a new European dream – more super companies – the first ‘Silicon Valley’ in Europe?

I’ll be looking to fund so-called moonshots — focusing on the deep technology necessary to make a significant positive dent and work with scientists, entrepreneurs, investors and governments to do so. (The Observer Effect).

More on their Dynamic Workplace effort.


Welcome to Texas, Elon Musk. You don’t have to move to Austin

What happens to the local housing market if we have a dual economy of expats and locals with the former being paid higher salaries? House prices rocket, tension builds, and creatives move out as they can no longer afford to live there. Over the last 20 years the population has doubled in Austin, TX – ‘the new Silicon Valley’ where the average home sells in nine days. A brief history of Austin’s ‘Don’t move here’ t-shirts.

Last month Elon Musk announced he was relocating to the Lone Star state, but which of their tech hubs is the best fit? The odds-on favourite: Austin.


The advice 🤔

On being in the flow and preserving start-up energy in a big company:

How do you get that vibe and retain it when you’re a large company? you need to create a space where ideas can flourish, and risks can be taken – where serendipity can take place. You have to remove all the barriers to this.

I call people when I’m inspired by something and throw out lots of different ideas. Again, nine times out of 10, what I say is completely worth shit. But every now and then, I come up with something that’s super relevant for someone; something that changes how they look at an issue. This can lead to super interesting breakthroughs.

On ‘algotorial’:

It’s a tension to talk about editorial versus algorithms. Internally we call this “algotorial.” We think that it’s quite beautiful to marry both. This is the beauty of editorial and algorithms working together; we as a company want to always ensure that we are not only shaping culture but also reflecting it.

Daniel Ek, Spotify’s CEO & Founder. (The Observer Effect)

Go deeper 🕵🏻‍♀️

👩‍💻 On the future of remote working on big city salaries – some examples of what companies are doing as they take a global approach to hiring and remote culture. (Digiday)

💰 Should you get paid based on where you live? Interesting research shows location-based pay scales can weaken the morale of both lower and higher-paid staff, diminish productivity and increase turnover. (BBC Worklife)

🎧 Daniel Ek on habits, systems, and mental modes for top performance (Tim Ferris’ podcast)

⌚️ Ever wondered why a simple meeting can throw your whole day? Here’s a brilliant explanation of the Maker’s Schedule vs the Manager’s Schedule by Paul Graham. If we can understand the differences between the two types of schedule (manager vs freelancer, corporate vs start-up), it can help resolve the conflict. No more death by Zoom…

Pass it on!


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Work with me 🙋🏻‍♀️

Leopard print, always. Worry less and rock a red lip. Remote work evangelist, problem solver, internet person.

💡 Something you want me to check out? Leave a comment or email nicci@niccitalbot.io

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👋 Join Copy Club, 6 pm GMT every Saturday on Clubhouse

Categories
Creator economy future of work Social media technology

The Shift: #33

My first week on Clubhouse; 5 tips; their new ‘Creator Pilot Program’, nuggets.

The Big Idea 💡

Clubhouse 👋 – A buzzy, invite-only audio, social media app.

A new type of social product based on voice [that] allows people everywhere to talk, tell stories, develop ideas, deepen friendships, and meet interesting new people around the world.

In May 2020, it was valued at $100 million in beta despite having just 1,500 users. By December, it had 600,000 users. A cross between an audio version of Twitter threads, live podcasts and a party – the next step up for podcasts.

I’ve been on it every day this week and loving it. It’s fun, vibrant and organic – I learn something new every time I tune in. They’ve hosted events on the tech exodus from Silicon Valley, Covid-19 and the gut, a beginner’s guide to Cryptocurrency, the pros & cons of 5G, & live performance of Antigone.

I can see why it’s flying during lockdown. We’re desperate for human connection and conversation and something that’s not Zoom. You can give your eyes a rest and have it on in the background – great if you work alone.

There’s a room for every topic under the sun

Millionaires Answer Questions; Be a Real Estate Boss; Music Networking No Egos; The Power of Social Media; Tech Talks, Womxn in Business – it’s US-heavy right now but growing fast. One guy said he’d just finished hosting an 8-day property room (he sounded manic). There’s also celebrity talk shows, live music, stand-up comedy, speed dating, political discussion, and performances. The Lion King had a 5,000 audience, 41 cast members and narrators, profile pics changing the scenes – a great opportunity for the theatre industry. And a 30-day festival coming up…

I prefer smaller rooms as they’re more intimate and you get a chance to speak. The larger rooms have a very different energy, some are heavy sell, lots of egos & too many mods – who can choose who they want on stage. Rooms full of men have different energy to those led by women. I’m enjoying Relaxed Business Networking, every day at 10.30 am – we had a good chat this morning about financial planning for women. You can pitch your business, ask for help, build your network, mentor others, hear diverse perspectives.

Getting started on Clubhouse – 5 tips

1/ Do your bio. The top three lines are important as they come up in the search so use keywords and emojis related to your field. You can’t add links to your bio, but you can link Twitter and Instagram and respond to DMs there (they’re working on a chat function). People are finding ways to monetising their bios – Cash App, tip jar, CH tip sheets to get you on their mailing list…

Be wary of gurus and experts. I don’t think anyone’s a CH expert yet, not even the founders 😉

2/ Be strategic and intentional. What info do you want to receive? What do you want to be known for? You don’t need to get all your updates from one platform. Be selective in who/what you follow. Curate your space & who you follow for a better feed, and exit rooms that give you a bad vibe.

3/ Get stuck in. Raise your hand even when you don’t know what you’re going to say. Start a room (it can be open to all, your contacts or private). You need to host three rooms to apply for a club, and people have suggested applying for a club first as there’s a backlog.

4/ Join the Clubhouse Town Hall on Sundays, 5 pm GMT – updates, best practice, and ask the founders.

5/ Keep a notebook handy – audio is fast and fluid, you’ll want to write down names, contacts, books. I’ve heard so many nuggets this week, a thread below👇

Clubhouse ‘Creator Pilot Program’

Where’s the money at? Right now, we’re not paying to enter rooms which has democratised it, but this will change. CH has said they won’t monetise it via ads which is a smart move, but there are other options: ticketing, tips and subscriptions.

It will be a platform for content creators to make money. They are testing an invite-only ‘Creator Pilot Program’ with more than 40 CH influencers including regular meetings with one of the founders and early access to special tools. Interesting to read that several of the people in the pilot programme are in their 40s and 50s and may not have big followings on other platforms – “not the Gen Zers and millennials most people imagine when they think of influencers.”

It seems tech investors are warming to the idea that being a content creator is a legitimate form of business – analysis from tech reporter Taylor Lorenz.

I feel like something has palpably shifted in the past year among investors, and it seems like everyone is talking about the creator economy now and investing in creator tools. Li Jin, founder of Atelier, a V.C. firm investing in the influencer economy.

Creators are passionate and take their businesses seriously. Serving them is a good business strategy.

The murky world of moderation  

If they want to keep users happy, CH also needs to be a safe space that’s well moderated. What are they doing to tackle hate speech, racism, misogyny and trolling? Here’s Tatiana Estévez on the recent issues and harassment of Taylor Lorenz, and the challenges of setting up an effective moderation system that protects women & other marginalised groups.

I’ve been at the CH Town Hall and they are responsive to comments and adding to their to do list. According to their Community Guidelines, rooms are now being temporarily recorded so they can check complaints, and you can ban and report users.

Maybe have CH users vote someone on to the board to deal with data/privacy issues – for transparency and to show you are committed to users’ views. It would be a good way to demonstrate bottom-up leadership.


The beauty of Clubhouse is that it’s live and easy to use. Please don’t add too many features – I’m really not bothered about messaging on the app. Being able to hop off onto other platforms during an event is a strength and keeps it sticky.

Please take off the follower count! It’s about adding value, not how many followers you have.

Brand accounts and podcast recordings – seen ‘em! Not sure how they fit in but keep them separate.

Those who are hearing and visually impaired aren’t being catered for now – live transcription would help.

It will be interesting to see what happens over the next six months. There’s much talk about whether it will lose exclusivity if it gets too big. I don’t think so. It’s different from existing social platforms and serving a need: human connection. Business networking is changing. I’ve heard many people say they prefer online events as they’re more accessible & affordable. We may not want to go back to the travel and expense post-pandemic, so this will be super useful.

As Li Jin said, creator platforms flourish when they provide opportunity for anyone to grow and succeed.

Ps, they’re hiring (Android launching in March) – apply here.


Toolkit 🛠

💻 The Verge: The $100 million start-up is learning the hard way that content moderation comes first.

👩‍🎨 New York Times: How tech investors are embracing the creator economy.

🗺 SignalFire’s market map to give you a deep view of the creator ecosystem.

💡 Li Jin on building the middle class of the creator economy.


The Advice 💬

Clubhouse nuggets…

The quality of people on this app right now. The networking is fucking amazing. It’s helped me so much with my public speaking.

Focus on energetic exchanges rather than monetary. Seeing the wealth that comes from compassion over sales. Shifting the conversation from monetary seems critical.

The best thing about Clubhouse: Not getting a suntan from the fridge lights. Before, I was spending a lot of time in the fridge. Now I’m spending it on Clubhouse.

The first real app that allows true interactivity. It’s revolutionary for the way we speak to each other.

I heard some techies talking about future of CH, people will come on with different voices.

I’d describe Naples as Liverpool with a suntan. They are very similar cities.

The world is full of amazing people. Any single mums on here? Struggling? Give us your PayPal email, and we’ll transfer some cash.


Welcome to my bookshop! 📚

I’ll be sharing books in my bag and recommended reads on Bookshop.org here. They pay a 10% commission on every sale and give a matching 10% to local bookstores, an integral part of our culture and communities. Please spread the word and help support the high street.


Work with me 🙋🏻‍♀️

Leopard print, always. Worry less and rock a red lip. Internet person, global citizen, flâneuse, problem solver.

💡 Thoughts, ideas, feedback? Leave a comment or email nicci@niccitalbot.com.

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